System Update: Withdrawals

A number of our users have been effected by blockchain delays which has impacted withdrawal times of Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), Litecoin (LTC) and Tether (USDT) respectively.

We have identified the issue that has caused this delay in processing times and a series of unprocessed withdrawals. We understand that this delay has been impactful to some users and as such we are working to fix this over the coming days.

The error:
Withdrawal showing “completed” with a “-1/-1” confirmation (see below)

Withdrawal Error

We have identified a number of these failed withdrawals and over the next few days user accounts which have been effected will be manually credited back the failed amount. 

Your manual credit adjustment will appear as a “deposit” for the same amount as the failed withdrawal.

NOTE: This will be a manual process and there is nothing you need to do. Please allow up until May 5th for all credit adjustments to be reflected.

Thank you,

The TAGZ Team.